Privacy Policy

Austin Roof Replacement ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information you provide through our website roofreplacementaustintx.com.

1. Information We Collect

We collect information you voluntarily provide when you:

• Request a free roof inspection or estimate
• Submit a contact form or quote request
• Call or text our business line
• Sign up for service appointments or financing information

This may include your name, address, phone number, email, property details, roof condition photos you share, and insurance information related to storm damage claims.

2. How We Use Your Information

We use your information solely to:

• Provide roof replacement, repair, and inspection services
• Prepare and deliver quotes and estimates
• Schedule appointments and coordinate work crews
• Communicate about your project status and warranty information
• Process insurance claim documentation when authorized by you
• Comply with legal obligations under Texas law

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only with: (a) subcontractors and material suppliers strictly to complete your roofing project, (b) your insurance carrier when you have authorized us to assist with a claim, and (c) authorities when required by law or valid legal process.

4. Cookies and Analytics

Our website uses cookies and similar technologies for basic site functionality and to measure traffic via Google Analytics and Microsoft Clarity. These tools record anonymized usage statistics. You can disable cookies in your browser settings at any time.

5. Data Security

We use industry-standard encryption (HTTPS/TLS) and limit access to personal data to authorized staff only. While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain customer records for the duration of your workmanship warranty (up to 25 years on roof replacements) and as required by Texas tax and contractor recordkeeping laws. Quote requests with no resulting project are deleted within 24 months.

7. Your Rights

Texas residents may request access to, correction of, or deletion of their personal information by contacting us at the email below. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to minors. We do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

Questions about this privacy policy or your personal information? Email us at info@roofreplacementaustintx.com.